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Title
Text copied to clipboard!Patient Registration Clerk
Description
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We are looking for a Patient Registration Clerk to join our healthcare team and play a vital role in ensuring a smooth and efficient patient intake process. The ideal candidate will be the first point of contact for patients entering a medical facility and will be responsible for gathering and verifying personal, medical, and insurance information. This role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with confidentiality and professionalism.
As a Patient Registration Clerk, you will greet patients, answer initial inquiries, and guide them through the registration process. You will input patient data into electronic health records (EHR) systems, verify insurance coverage, collect co-pays, and ensure all necessary documentation is completed accurately. Your role is essential in maintaining the flow of operations in a medical setting and ensuring patients receive timely and accurate service.
You will work closely with nurses, physicians, and administrative staff to coordinate patient care and scheduling. The position may require working in various healthcare environments, including hospitals, clinics, and private practices. Strong organizational skills and the ability to multitask in a fast-paced environment are key to success in this role.
This position is ideal for individuals who are compassionate, detail-oriented, and committed to providing excellent customer service in a healthcare setting. Prior experience in medical administration or a related field is preferred but not always required, as on-the-job training may be provided.
If you are looking to make a meaningful impact in the healthcare industry and enjoy working with people, we encourage you to apply for the Patient Registration Clerk position.
Responsibilities
Text copied to clipboard!- Greet and check in patients upon arrival
- Collect and verify patient personal and insurance information
- Enter data into electronic health records (EHR) systems
- Schedule appointments and manage patient flow
- Collect co-pays and process payments
- Ensure all required forms and documents are completed
- Answer phone calls and respond to patient inquiries
- Maintain confidentiality of patient information
- Coordinate with medical staff for patient care needs
- Assist with administrative tasks as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a healthcare or administrative role preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and data entry
- Knowledge of medical terminology is a plus
- Ability to handle sensitive information with discretion
- Excellent organizational and multitasking abilities
- Customer service-oriented mindset
- Familiarity with insurance verification processes
- Ability to work in a fast-paced environment
Potential interview questions
Text copied to clipboard!- Do you have experience working in a healthcare setting?
- Are you familiar with electronic health record (EHR) systems?
- Can you describe your approach to handling confidential information?
- How do you manage multiple tasks in a busy environment?
- What is your experience with insurance verification?
- How do you ensure accuracy when entering patient data?
- Are you comfortable interacting with patients in person and over the phone?
- What languages do you speak fluently?
- Have you worked with scheduling or appointment systems before?
- What interests you about working in patient registration?
